StandardAero has added 13 technicians to its mobile service team (MST) this year and plans to hire more as the need for mobile and AOG engine services increases. The hiring drive comes as the company realigns schedulers to collaborate across OEM product lines, redeploys its mobile support vehicle fleet and tooling to key areas of customer support, and increases the use of technology to aid efficiency.

“We’ve added more field service schedulers and billers to our team this year as well,” said StandardAero v-p of service for business aviation David Cobb. “These individuals power our customer support team, helping us decrease response times to customers.”

Decreasing response time from the moment of inquiry to arrival onsite represents a key performance indicator for the MST, he added.

“Our Honeywell-focused schedulers, for instance, are now working together to support all Honeywell engine events versus separate product lines exclusively,” noted Cobb. “We’re also beginning the redeployment of our MST vehicles and tooling to initial regions, namely Dallas; Denver; Van Nuys, California; Des Moines, Iowa; Farmingdale, New York; and Fort Lauderdale, Florida.

StandardAero has outfitted all mobile service technicians with iPads, allowing them to host all technical data in one device and eliminating the need for computers and printers. The mechanics can also instantly create boroscope reports onsite—a key benefit for customers.

“Our MST operation is managed from a single system, providing ease from end-to-end to obtain customer information, deploy and manage the mobile service job, and provide reports to customers they require to make maintenance decisions and manage their aircraft more effectively,” explained Cobb.