MRO Duncan Aviation has added an online price-quote function to its myDuncan web portal. According to the Nebraska-based maintenance provider, customers can review, compare and approve sales quotes through the web-based project management system and can ask questions and provide feedback as they compare revisions and electronically approve a contract. The latest quote or approved agreement is always available to both the customer and the sales team.

Improvements introduced earlier this year enable customers to view project workflow schedules and history of approved work while monitoring their aircraft as it progresses through project milestones and view their invoices, waybills and other documents online, as well as select the preferred method of delivery and frequency.

“We have asked customers for their input and listened to their suggestions,” said Ryan DeVall, Duncan’s IT project manager.